Before contacting us, please be sure your question or concern is not covered in the FAQ or General Info pages.

We make it easy to get in touch with us, as we have only one email address dedicated to all questions, concerns, billing, everything. Just be sure to let us know all the details and concerns reguarding your questions. Even if you're new to the service or considering signing up, feel free to ask us a few Q's beforehand.

With -every- email you send us, if you're a registered user, always include your username. If inquiring about something we've previously discussed, be sure to quote the old emails. All our communications are done via e-mail.

You may also post in our forums if looking for general help or advice. But please, if its a question that only an SMJ employee can answer for you, please email us first.

Customer service Email: webmaster@shoppingmalljapan.com

Customer phone support (English only): coming soon!

USA office location (closed to the public):

205 Finch Trail
Trail Creek, IN 46360
USA

Japan office location (closed to the public):

1-7-5-402 Tawaramachi
Green Heights, Kaminarimon
Taito-ku, Tokyo
111-0034, Japan